/* ============================================================
   Ella chat-widget — De Sutter Naturally huisstijl
   forest green #0d4632 · geel #fcd200 · Fraunces serif + Inter
   ============================================================ */
.ella-root {
  --ds-forest: #0d4632;
  --ds-forest-deep: #062a1d;
  --ds-yellow: #fcd200;
  --ds-cream: #f4ecdb;
  /* RGB-tripletten voor de getinte rgba()-schaduwen/randen/glows. Een tenant kan deze
     (én de hex-vars hierboven) overschrijven via tenant.json → branding.theme, zodat de
     hele widget herkleurt. Default = De Sutter forest green. */
  --ds-forest-rgb: 13, 70, 50;
  --ds-shadow-rgb: 6, 42, 29;
  --ds-yellow-rgb: 252, 210, 0;
  --ella-bg: #faf8f4;
  --ella-card: #ffffff;
  --ella-text: #1a2922;
  --ella-muted: #5b665f;
  --ella-border: rgba(var(--ds-forest-rgb), 0.12);
  --ella-display: 'Fraunces', Georgia, serif;
  --ella-body: 'Inter', system-ui, -apple-system, sans-serif;
  /* Motion-systeem — consistente, premium easings */
  --ease-out: cubic-bezier(0.16, 1, 0.3, 1);
  --ease-spring: cubic-bezier(0.34, 1.4, 0.5, 1);
  --ease-io: cubic-bezier(0.65, 0, 0.35, 1);
  --ella-shadow-sm: 0 1px 2px rgba(var(--ds-shadow-rgb), 0.05), 0 4px 12px rgba(var(--ds-shadow-rgb), 0.07);
  --ella-shadow-md: 0 2px 6px rgba(var(--ds-shadow-rgb), 0.06), 0 12px 32px rgba(var(--ds-shadow-rgb), 0.12);
}

@media (prefers-reduced-motion: reduce) {
  .ella-root *, .ella-root *::before, .ella-root *::after {
    animation-duration: 0.01ms !important;
    transition-duration: 0.01ms !important;
  }
}

.ella-root *,
.ella-root *::before,
.ella-root *::after {
  box-sizing: border-box;
}

/* ── Launcher-bubble ─────────────────────────────────────── */
.ella-bubble {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 9001; /* boven het paneel: launcher (×) blijft volledig zichtbaar i.p.v. half achter het paneel/schaduw */
  width: 62px;
  height: 62px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  background: linear-gradient(135deg, var(--ds-forest) 0%, var(--ds-forest-deep) 100%);
  box-shadow: 0 10px 30px rgba(var(--ds-shadow-rgb), 0.4), 0 0 0 1px rgba(var(--ds-yellow-rgb), 0.18);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.35s var(--ease-spring), box-shadow 0.35s var(--ease-out);
  animation: ellaPop 0.55s var(--ease-spring) backwards;
}
.ella-bubble:hover {
  transform: scale(1.07) translateY(-2px);
  box-shadow: 0 18px 44px rgba(var(--ds-shadow-rgb), 0.5), 0 0 0 2px rgba(var(--ds-yellow-rgb), 0.4);
}
.ella-bubble:active { transform: scale(0.94); }
.ella-bubble-open, .ella-bubble-close {
  position: absolute;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: opacity 0.3s var(--ease-out), transform 0.45s var(--ease-spring);
}
.ella-bubble svg { width: 28px; height: 28px; color: var(--ds-cream); }
.ella-bubble .ella-bubble-close { opacity: 0; transform: rotate(-90deg) scale(0.5); }
.ella-root.open .ella-bubble .ella-bubble-open { opacity: 0; transform: rotate(90deg) scale(0.5); }
.ella-root.open .ella-bubble .ella-bubble-close { opacity: 1; transform: rotate(0) scale(1); }
@keyframes ellaPop { from { opacity: 0; transform: scale(0.3); } to { opacity: 1; transform: scale(1); } }

/* ── Paneel ──────────────────────────────────────────────── */
.ella-panel {
  position: fixed;
  bottom: 100px;
  right: 24px;
  z-index: 9000;
  width: 410px;
  max-width: calc(100vw - 32px);
  height: 740px;
  max-height: calc(100vh - 100px);
  background: var(--ella-bg);
  border-radius: 22px;
  box-shadow: 0 24px 70px rgba(var(--ds-shadow-rgb), 0.28), 0 0 0 1px rgba(var(--ds-forest-rgb), 0.07);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform-origin: bottom right;
  opacity: 0;
  transform: translateY(24px) scale(0.96);
  pointer-events: none;
  transition: opacity 0.32s var(--ease-out), transform 0.44s var(--ease-out);
  font-family: var(--ella-body);
  will-change: transform, opacity;
}
.ella-root.open .ella-panel {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* ── Header ──────────────────────────────────────────────── */
.ella-header {
  background: linear-gradient(135deg, var(--ds-forest) 0%, var(--ds-forest-deep) 100%);
  color: var(--ds-cream);
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}
.ella-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--ella-avatar-bg, rgba(244, 236, 219, 0.12));
  border: 1px solid rgba(var(--ds-yellow-rgb), 0.4);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  overflow: hidden;
  position: relative;
}
.ella-avatar img { width: 100%; height: 100%; object-fit: var(--ella-avatar-fit, cover); }
.ella-headtext { line-height: 1.25; flex: 1; min-width: 0; }
.ella-headtext .ella-name {
  font-family: var(--ella-display);
  font-size: 18px;
  font-weight: 500;
}
.ella-headtext .ella-sub {
  font-size: 12px;
  opacity: 0.72;
}
.ella-header-actions { display: flex; align-items: center; gap: 2px; }
.ella-header-close,
.ella-header-reload {
  background: transparent;
  border: none;
  color: var(--ds-cream);
  opacity: 0.8;
  cursor: pointer;
  padding: 6px;
  border-radius: 8px;
  display: flex;
  transition: opacity 0.2s var(--ease-out), background 0.2s var(--ease-out), transform 0.2s var(--ease-spring);
}
.ella-header-close:hover,
.ella-header-reload:hover { opacity: 1; background: rgba(255, 255, 255, 0.12); }
.ella-header-close:active,
.ella-header-reload:active { transform: scale(0.9); }
.ella-header-close svg,
.ella-header-reload svg { width: 18px; height: 18px; }
.ella-header-reload svg { transition: transform 0.5s var(--ease-out); }
.ella-header-reload:hover svg { transform: rotate(-180deg); }

/* ── Berichten ───────────────────────────────────────────── */
.ella-messages {
  flex: 1;
  position: relative;
  overflow-y: auto;
  padding: 18px 16px 8px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}
.ella-messages::-webkit-scrollbar { width: 7px; }
.ella-messages::-webkit-scrollbar-thumb { background: rgba(var(--ds-forest-rgb), 0.18); border-radius: 4px; }
/* Berichten-items mogen nooit krimpen: anders drukt een lange inhoud (carousel) ze plat
   i.p.v. de berichtenlijst te laten scrollen. */
.ella-messages > * { flex-shrink: 0; }

.ella-msg {
  max-width: 84%;
  padding: 11px 15px;
  border-radius: 18px;
  font-size: 14.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-wrap: break-word;
}
/* Algemene in-animatie voor losse UI-elementen (buttons/cards/upload) */
@keyframes ellaMsgIn {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}
.ella-msg.bot {
  align-self: flex-start;
  background: var(--ella-card);
  color: var(--ella-text);
  border: 1px solid var(--ella-border);
  border-bottom-left-radius: 6px;
  box-shadow: var(--ella-shadow-sm);
  animation: ellaBotIn 0.42s var(--ease-out) both;
}
.ella-msg.user {
  align-self: flex-end;
  background: var(--ds-forest);
  color: var(--ds-cream);
  border-bottom-right-radius: 6px;
  box-shadow: 0 2px 12px rgba(var(--ds-shadow-rgb), 0.2);
  animation: ellaUserIn 0.42s var(--ease-out) both;
}
@keyframes ellaBotIn {
  from { opacity: 0; transform: translate(-10px, 6px) scale(0.97); }
  to { opacity: 1; transform: none; }
}
@keyframes ellaUserIn {
  from { opacity: 0; transform: translate(14px, 4px) scale(0.97); }
  to { opacity: 1; transform: none; }
}
.ella-msg.bot strong { color: var(--ds-forest); }
.ella-msg a { color: var(--ds-forest); font-weight: 600; }

/* Typing indicator */
.ella-typing {
  align-self: flex-start;
  background: var(--ella-card);
  border: 1px solid var(--ella-border);
  border-radius: 16px;
  border-bottom-left-radius: 5px;
  padding: 13px 16px;
  display: flex;
  align-items: center;
  gap: 5px;
}
.ella-typing span {
  width: 7px; height: 7px;
  background: rgba(var(--ds-forest-rgb), 0.4);
  border-radius: 50%;
  animation: ellaBounce 1.3s infinite ease-in-out;
}
.ella-typing span:nth-child(2) { animation-delay: 0.16s; }
.ella-typing span:nth-child(3) { animation-delay: 0.32s; }
.ella-typing-note { font-style: normal; font-size: 12px; color: var(--ella-muted); margin-left: 4px; align-self: center; }
/* Mascotte-foto-typindicator (opt-in branding.typingImage): klein rond fotobolletje (≈ header-
   avatar) staat links en overlapt de bolletjes-bubbel; de drie bolletjes + 'duurt langer'-melding
   blijven gewoon zichtbaar in de bubbel. */
.ella-typing-wrap { align-self: flex-start; display: flex; align-items: center; }
.ella-typing-wrap .ella-typing-photo {
  width: 44px; height: 44px; flex: 0 0 auto; border-radius: 50%; display: block;
  margin-right: -14px; position: relative; z-index: 2;
  box-shadow: 0 1px 5px rgba(20,16,40,0.18);
  animation: ellaPhotoBob 1.6s ease-in-out infinite;
}
.ella-typing-wrap .ella-typing { padding-left: 22px; } /* ruimte zodat de foto de bolletjes niet bedekt */
@keyframes ellaPhotoBob { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-4px); } }
/* TIJDELIJK (dev): responstijd per antwoord. Verwijder dit blok vóór productie. */
.ella-timing {
  align-self: center;
  font-size: 11px;
  color: var(--ella-muted);
  opacity: 0.85;
  margin: -2px 0 2px;
  letter-spacing: 0.02em;
  user-select: none;
  animation: ellaTimingIn 0.3s ease both;
}
@keyframes ellaTimingIn { from { opacity: 0; } to { opacity: 0.85; } }
@keyframes ellaBounce {
  0%, 80%, 100% { transform: translateY(0); opacity: 0.5; }
  40% { transform: translateY(-5px); opacity: 1; }
}

/* ── Quick-reply buttons ─────────────────────────────────── */
.ella-buttons {
  display: flex;
  flex-direction: row;
  flex-wrap: wrap; /* knoppen naast elkaar als er plaats is, anders op een nieuwe regel */
  gap: 7px;
  align-items: flex-start;
  margin: 2px 0 4px;
}
.ella-qr {
  background: var(--ella-card);
  color: var(--ds-forest);
  border: 1.5px solid rgba(var(--ds-forest-rgb), 0.22);
  padding: 9px 15px;
  border-radius: 100px;
  font-family: var(--ella-body);
  font-size: 13.5px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  max-width: 100%;
  box-shadow: 0 1px 2px rgba(var(--ds-shadow-rgb), 0.04);
  transition: background 0.22s var(--ease-out), color 0.22s var(--ease-out),
    border-color 0.22s var(--ease-out), transform 0.26s var(--ease-spring), box-shadow 0.26s var(--ease-out);
  animation: ellaQrIn 0.42s var(--ease-out) backwards;
}
.ella-qr:hover {
  background: var(--ds-forest);
  color: var(--ds-cream);
  border-color: var(--ds-forest);
  transform: translateY(-2px);
  box-shadow: 0 7px 18px rgba(var(--ds-shadow-rgb), 0.22);
}
.ella-qr:active { transform: translateY(0) scale(0.97); }
@keyframes ellaQrIn { from { opacity: 0; transform: translateY(9px) scale(0.96); } to { opacity: 1; transform: none; } }
.ella-buttons .ella-qr:nth-child(1) { animation-delay: 0.02s; }
.ella-buttons .ella-qr:nth-child(2) { animation-delay: 0.07s; }
.ella-buttons .ella-qr:nth-child(3) { animation-delay: 0.12s; }
.ella-buttons .ella-qr:nth-child(4) { animation-delay: 0.17s; }
.ella-buttons .ella-qr:nth-child(5) { animation-delay: 0.22s; }
.ella-buttons .ella-qr:nth-child(n+6) { animation-delay: 0.27s; }
.ella-buttons.disabled .ella-qr { opacity: 0.45; pointer-events: none; }

/* Na een keuze: alle knoppen verdwijnen. De niet-gekozen vervagen omhoog; de gekozen
   schuift weg naar rechts en verschijnt als verzonden bericht (zie .ella-msg.user). */
.ella-qr.leaving,
.ella-qr.chosen {
  transition: opacity 0.3s var(--ease-out), transform 0.3s var(--ease-out);
  opacity: 0;
  pointer-events: none;
}
.ella-qr.leaving { transform: scale(0.82) translateY(-4px); }
.ella-qr.chosen { transform: scale(0.92); }

/* ── Meerkeuze-lijst (show_checkboxes): aanvinkbare opties + afrondknop ──────── */
.ella-checks {
  display: flex;
  flex-direction: column;
  gap: 7px;
  margin: 4px 0 2px;
  align-items: flex-start;
  max-width: 88%;
  animation: ellaQrIn 0.42s var(--ease-out) backwards;
}
.ella-checks-list { display: flex; flex-direction: column; gap: 7px; width: 100%; }
.ella-check {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  background: var(--ella-card);
  color: var(--ds-forest);
  border: 1.5px solid rgba(var(--ds-forest-rgb), 0.22);
  padding: 9px 14px;
  border-radius: 13px;
  font-family: var(--ella-body);
  font-size: 13.5px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  box-shadow: 0 1px 2px rgba(var(--ds-shadow-rgb), 0.04);
  transition: background 0.18s var(--ease-out), border-color 0.18s var(--ease-out), transform 0.2s var(--ease-spring);
}
.ella-check:hover { border-color: rgba(var(--ds-forest-rgb), 0.5); transform: translateY(-1px); }
.ella-check.checked { border-color: var(--ds-forest); background: rgba(var(--ds-forest-rgb), 0.06); }
.ella-check-box {
  flex: 0 0 auto;
  width: 19px; height: 19px;
  border-radius: 6px;
  border: 1.5px solid rgba(var(--ds-forest-rgb), 0.4);
  background: #fff;
  position: relative;
  transition: background 0.16s var(--ease-out), border-color 0.16s var(--ease-out);
}
.ella-check.checked .ella-check-box { background: var(--ds-forest); border-color: var(--ds-forest); }
.ella-check.checked .ella-check-box::after {
  content: '';
  position: absolute; left: 5.5px; top: 2px;
  width: 5px; height: 9px;
  border: solid var(--ds-cream);
  border-width: 0 2px 2px 0;
  transform: rotate(45deg);
}
.ella-check-label { line-height: 1.3; }
.ella-checks-done {
  align-self: flex-start;
  margin-top: 3px;
  background: var(--ds-forest);
  color: var(--ds-cream);
  border: none;
  padding: 9px 24px;
  border-radius: 100px;
  font-family: var(--ella-body);
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  box-shadow: 0 3px 10px rgba(var(--ds-forest-rgb), 0.25);
  transition: transform 0.2s var(--ease-spring), box-shadow 0.22s var(--ease-out);
}
.ella-checks-done:hover { transform: translateY(-2px); box-shadow: 0 7px 18px rgba(var(--ds-forest-rgb), 0.3); }
.ella-checks-done:active { transform: translateY(0) scale(0.97); }

/* ── Product carousel ────────────────────────────────────── */
.ella-cards {
  display: flex;
  align-items: flex-start; /* kaarten op eigen inhoudshoogte — voorkomt flex-collapse */
  gap: 12px;
  overflow-x: auto;
  padding: 4px 2px 12px;
  margin: 2px -2px 4px;
  scroll-snap-type: x proximity;
  scroll-behavior: smooth; /* vloeiend in echte browsers; preview springt gewoon */
}
.ella-cards::-webkit-scrollbar { height: 6px; }
.ella-cards::-webkit-scrollbar-thumb { background: rgba(var(--ds-forest-rgb), 0.2); border-radius: 4px; }
.ella-card {
  flex: 0 0 218px;
  scroll-snap-align: start;
  background: var(--ella-card);
  border: 1px solid var(--ella-border);
  border-radius: 16px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  box-shadow: var(--ella-shadow-sm);
  transition: transform 0.3s var(--ease-out), box-shadow 0.3s var(--ease-out), border-color 0.3s var(--ease-out);
  animation: ellaCardIn 0.5s var(--ease-out) backwards;
}
.ella-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--ella-shadow-md);
  border-color: rgba(var(--ds-forest-rgb), 0.2);
}
@keyframes ellaCardIn { from { opacity: 0; transform: translateY(14px) scale(0.97); } to { opacity: 1; transform: none; } }
.ella-cards .ella-card:nth-child(1) { animation-delay: 0.04s; }
.ella-cards .ella-card:nth-child(2) { animation-delay: 0.12s; }
.ella-cards .ella-card:nth-child(3) { animation-delay: 0.2s; }
.ella-cards .ella-card:nth-child(n+4) { animation-delay: 0.28s; }
.ella-card-img {
  width: 100%;
  /* Hoogte per tenant instelbaar via tenant.json → theme. Default 130px + cover (compacte
     band, gecropt). Een tenant met staande productfoto's (bv. Spira-trappen) zet
     --ella-card-img-height:auto zodat de VOLLEDIGE foto op natuurlijke hoogte getoond wordt. */
  height: var(--ella-card-img-height, 130px);
  flex-shrink: 0;
  object-fit: var(--ella-card-img-fit, cover);
  background: #e7e0d4;
  display: block;
  transition: transform 0.45s var(--ease-out);
}
.ella-card:hover .ella-card-img { transform: scale(1.06); }
/* How-to/instructiefoto's (show_info_cards met fit:"contain"): toon de VOLLEDIGE foto op
   natuurlijke hoogte (niet gecropt tot een band) en iets breder, zodat de klant ze in één
   oogopslag helemaal ziet. Geen hover-zoom (die zou de instructiefoto net afsnijden). */
.ella-card--photo { flex-basis: 248px; }
.ella-card--photo .ella-card-img { height: auto; max-height: none; object-fit: contain; }
.ella-card--photo:hover .ella-card-img { transform: none; }
.ella-card-body { padding: 11px 13px 13px; display: flex; flex-direction: column; gap: 6px; flex: 1; }
.ella-card-title {
  font-family: var(--ella-display);
  font-size: 14.5px;
  font-weight: 600;
  color: var(--ds-forest);
  line-height: 1.25;
}
.ella-card-desc { font-size: 12px; color: var(--ella-muted); line-height: 1.45; flex: 1; }
.ella-card-link {
  margin-top: 10px;
  text-align: center;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ds-forest);
  text-decoration: none;
  padding: 10px 12px;
  border: 1.5px solid var(--ds-forest);
  border-radius: 9px;
  transition: all 0.2s ease;
}
.ella-card-link:hover {
  background: var(--ds-forest);
  color: var(--ds-cream);
  box-shadow: 0 3px 12px rgba(var(--ds-shadow-rgb), 0.25);
}

/* ── Rijke pand-card (ERA): gestructureerde layout + fotogalerij ────────────── */
.ella-card--property { flex-basis: 234px; }
.ella-card--property .ella-pc-media { position: relative; cursor: pointer; overflow: hidden; }
.ella-card--property .ella-card-img { height: 152px; object-fit: cover; }
.ella-pc-media .ella-pc-flag {
  position: absolute; top: 9px; left: 9px; z-index: 2;
  background: var(--ds-forest); color: #fff; font-size: 10.5px; font-weight: 700;
  letter-spacing: 0.02em; padding: 4px 9px; border-radius: 100px;
  box-shadow: 0 2px 8px rgba(0,0,0,0.18); text-transform: uppercase;
}
.ella-pc-media .ella-pc-flag.ohd { background: #c8102e; text-transform: none; }
.ella-pc-media .ella-pc-count {
  position: absolute; bottom: 9px; right: 9px; z-index: 2; display: inline-flex; align-items: center; justify-content: center;
  background: rgba(20,16,30,0.74); color: #fff; padding: 6px; border-radius: 9px; backdrop-filter: blur(3px);
}
.ella-pc-media .ella-pc-count svg { width: 15px; height: 15px; }
.ella-pc-media .ella-pc-zoom {
  position: absolute; inset: 0; display: flex; align-items: center; justify-content: center;
  color: #fff; opacity: 0; transition: opacity 0.25s ease; background: rgba(20,16,30,0.28); z-index: 1;
}
.ella-pc-media .ella-pc-zoom svg { width: 30px; height: 30px; filter: drop-shadow(0 2px 6px rgba(0,0,0,0.4)); }
.ella-card--property:hover .ella-pc-zoom { opacity: 1; }
/* Generieke productkaart met fotogalerij (bv. Metallooks-poortmodellen): hergebruikt dezelfde
   klikbare media-overlay als de ERA-pand-card, maar zonder de pand-specifieke layout. */
.ella-pc-media { position: relative; cursor: pointer; overflow: hidden; }
.ella-card:hover .ella-pc-zoom { opacity: 1; }
.ella-pc-price { font-family: var(--ella-display); font-size: 17px; font-weight: 700; color: var(--ella-text); letter-spacing: -0.01em; }
.ella-pc-title {
  font-size: 13px; font-weight: 600; color: var(--ella-muted); line-height: 1.3;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.ella-pc-specs { display: flex; flex-wrap: wrap; gap: 5px 8px; font-size: 11.5px; color: var(--ella-text); margin-top: 1px; }
.ella-pc-specs span { display: inline-flex; align-items: center; gap: 3px; background: rgba(var(--ds-forest-rgb), 0.07); padding: 3px 8px; border-radius: 7px; }
.ella-pc-specs span.epc { background: rgba(var(--ds-forest-rgb), 0.12); font-weight: 600; }
.ella-pc-loc { font-size: 11.5px; color: var(--ella-muted); line-height: 1.35; }

/* ── Makelaar-kaart (ERA show_agent_card) — foto linksboven, naam ernaast, contact eronder ── */
.ella-card--agent { flex: 1 1 auto; max-width: 340px; min-width: 0; padding: 0; overflow: hidden; } /* vult de chatbreedte (breder), capt op 340px */
/* Meerdere kaarten (bv. kantoor-kaarten) → vaste breedte als carousel; één kaart (makelaar) vult. */
.ella-cards > .ella-card--agent:not(:only-child) { flex: 0 0 288px; }
.ella-agent { display: flex; flex-direction: column; gap: 14px; padding: 17px 18px; }
.ella-agent-head { display: flex; align-items: center; gap: 14px; }
.ella-agent-photo {
  width: 72px; height: 72px; flex: 0 0 auto; border-radius: 50%; object-fit: cover;
  background: #ece9f2; box-shadow: 0 3px 12px rgba(20,16,40,0.20); border: 2px solid #fff;
}
.ella-agent-photo--ph {
  display: flex; align-items: center; justify-content: center;
  background: #250e62; color: #fff; font-weight: 700; font-size: 28px; font-family: var(--ella-display);
}
.ella-agent-photo--icon { display: flex; align-items: center; justify-content: center; background: #c8102e; color: #fff; }
.ella-agent-photo--icon svg { width: 38px; height: 38px; }
.ella-agent-photo--logo { object-fit: contain; background: #fff; padding: 10px; } /* ERA-logo: volledig tonen, niet bijsnijden */
.ella-agent-meta { min-width: 0; flex: 1 1 auto; }
.ella-agent-badge {
  font-size: 10.5px; font-weight: 700; letter-spacing: 0.07em; text-transform: uppercase;
  color: #c8102e; margin-bottom: 3px;
}
.ella-agent-name { font-family: var(--ella-display); font-size: 18px; font-weight: 700; color: var(--ella-text); line-height: 1.15; }
.ella-agent-office { font-size: 12.5px; color: var(--ella-muted); margin-top: 3px; }
.ella-agent-actions { display: flex; flex-wrap: wrap; gap: 9px; }
.ella-agent-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; text-decoration: none;
  font-size: 13px; font-weight: 600; padding: 9px 14px; border-radius: 100px; white-space: nowrap;
  background: #c8102e; color: #fff; transition: filter 0.15s ease;
}
.ella-agent-btn:not(.ghost) { flex: 1 1 auto; } /* bel-knop vult de breedte */
.ella-agent-btn:hover { filter: brightness(1.07); }
.ella-agent-btn.ghost { background: transparent; color: #c8102e; border: 1px solid rgba(200,16,46,0.45); flex: 0 0 auto; }
.ella-agent-btn svg { width: 15px; height: 15px; flex: 0 0 auto; }

/* ── Fotogalerij-lightbox ──────────────────────────────────────────────────── */
.ella-lightbox {
  position: fixed; inset: 0; z-index: 2147483600; display: none;
  align-items: center; justify-content: center; padding: 4vw;
  background: rgba(12,10,18,0.92); backdrop-filter: blur(6px); -webkit-backdrop-filter: blur(6px);
}
.ella-lightbox.open { display: flex; animation: ellaLbIn 0.2s ease; }
@keyframes ellaLbIn { from { opacity: 0; } to { opacity: 1; } }
.ella-lb-img { max-width: 92vw; max-height: 84vh; object-fit: contain; border-radius: 8px; box-shadow: 0 12px 60px rgba(0,0,0,0.5); }
.ella-lb-close, .ella-lb-nav {
  position: absolute; background: rgba(255,255,255,0.12); border: none; color: #fff; cursor: pointer;
  display: flex; align-items: center; justify-content: center; border-radius: 50%; transition: background 0.2s ease;
}
.ella-lb-close { top: 18px; right: 18px; width: 44px; height: 44px; }
.ella-lb-close svg { width: 22px; height: 22px; }
.ella-lb-nav { top: 50%; transform: translateY(-50%); width: 48px; height: 48px; }
.ella-lb-nav svg { width: 26px; height: 26px; }
.ella-lb-nav.prev { left: 16px; }
.ella-lb-nav.next { right: 16px; }
.ella-lb-close:hover, .ella-lb-nav:hover { background: rgba(255,255,255,0.26); }
.ella-lb-counter {
  position: absolute; bottom: 20px; left: 50%; transform: translateX(-50%);
  color: #fff; font-size: 13px; font-weight: 600; letter-spacing: 0.04em;
  background: rgba(0,0,0,0.4); padding: 6px 14px; border-radius: 100px;
  display: inline-flex; align-items: center; gap: 8px;
}
.ella-lb-counter.loading::after {
  content: ''; width: 11px; height: 11px; border-radius: 50%;
  border: 2px solid rgba(255,255,255,0.35); border-top-color: #fff; animation: ellaSpin 0.7s linear infinite;
}
@media (max-width: 768px) {
  .ella-lb-nav { width: 42px; height: 42px; }
  .ella-lb-nav.prev { left: 6px; } .ella-lb-nav.next { right: 6px; }
  .ella-lb-close { top: 10px; right: 10px; }
}

/* Standalone CTA-knop (bv. configurator-doorverwijzing): zelfde look als .ella-card-link,
   maar als een volwaardige blok-knop in de berichtenstroom. */
.ella-cta { margin: 6px 0 2px; }
.ella-cta-link { display: block; margin-top: 0; }

/* ── Carousel-wrapper + navigatiepijltjes ────────────────── */
.ella-carousel { position: relative; margin: 2px 0 4px; }
.ella-carousel .ella-cards { margin: 0; }
.ella-arrow {
  position: absolute;
  top: 56px; /* verticaal ~gecentreerd op de 130px afbeelding */
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: 1px solid rgba(244, 236, 219, 0.3);
  background: var(--ds-forest);
  color: var(--ds-cream);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: 0 3px 14px rgba(var(--ds-shadow-rgb), 0.5);
  z-index: 3;
  transition: background 0.2s ease, transform 0.2s ease;
}
.ella-arrow:hover { background: var(--ds-forest-deep); transform: scale(1.12); }
.ella-arrow:active { transform: scale(0.96); }
.ella-arrow svg { width: 18px; height: 18px; }
.ella-arrow.prev { left: 2px; }
.ella-arrow.next { right: 2px; }
.ella-carousel-count {
  position: absolute;
  top: 8px;
  right: 8px;
  z-index: 4;
  display: none;
  background: rgba(var(--ds-shadow-rgb, 20, 20, 20), 0.6);
  color: #fff;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.02em;
  line-height: 1;
  padding: 4px 9px;
  border-radius: 100px;
  pointer-events: none;
  font-variant-numeric: tabular-nums;
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
}

/* ── Upload ──────────────────────────────────────────────── */
.ella-upload {
  background: var(--ella-card);
  border: 1px solid var(--ella-border);
  border-radius: 14px;
  padding: 14px;
  margin: 2px 0 6px;
  animation: ellaMsgIn 0.35s ease;
}
.ella-upload-label {
  display: flex; align-items: center; justify-content: center; gap: 8px;
  padding: 14px;
  border: 2px dashed rgba(var(--ds-forest-rgb), 0.3);
  border-radius: 10px;
  cursor: pointer;
  font-size: 13.5px;
  font-weight: 500;
  color: var(--ds-forest);
  transition: all 0.15s;
  text-align: center;
}
.ella-upload-label:hover { border-color: var(--ds-forest); background: #f3eee6; }
.ella-upload-label.disabled { opacity: 0.5; cursor: not-allowed; }
.ella-upload input[type=file] { display: none; }
.ella-upload-list { margin-top: 10px; display: flex; flex-direction: column; gap: 6px; }
.ella-upload-item { display: flex; align-items: center; gap: 9px; padding: 7px 9px; border-radius: 8px; font-size: 12.5px; }
.ella-upload-thumb { width: 40px; height: 40px; flex-shrink: 0; border-radius: 7px; object-fit: cover; background: #fff; border: 1px solid var(--ella-border); }
.ella-upload-thumb.is-file { display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 700; letter-spacing: 0.03em; color: var(--ds-forest); background: #f3eee6; }
.ella-upload-meta { display: flex; align-items: center; gap: 7px; min-width: 0; flex: 1; }
.ella-upload-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ella-upload-ok { color: #0f5132; font-weight: 700; flex-shrink: 0; }
.ella-upload-item.uploading { background: #fef3c7; color: #92400e; }
.ella-upload-item.success { background: #d1e7dd; color: #0f5132; }
.ella-upload-item.error { background: #f8d7da; color: #842029; }
.ella-upload-spin { width: 13px; height: 13px; border: 2px solid #e8e0d4; border-top-color: #92400e; border-radius: 50%; animation: ellaSpin 0.8s linear infinite; flex-shrink: 0; }
@keyframes ellaSpin { to { transform: rotate(360deg); } }
.ella-upload-actions { display: flex; gap: 8px; margin-top: 12px; }
.ella-upload-btn { flex: 1; padding: 10px; border-radius: 8px; font-size: 13.5px; font-weight: 600; cursor: pointer; border: none; transition: all 0.15s; font-family: var(--ella-body); }
.ella-upload-btn.primary { background: var(--ds-forest); color: var(--ds-cream); }
.ella-upload-btn.primary:hover { background: var(--ds-forest-deep); }
.ella-upload-btn.primary:disabled { background: #b8c4bd; cursor: not-allowed; }
.ella-upload-btn.secondary { background: var(--ella-bg); color: var(--ella-muted); border: 1px solid var(--ella-border); }
.ella-upload-btn.secondary:hover { background: #ece6da; }

/* ── Input ───────────────────────────────────────────────── */
.ella-input {
  flex-shrink: 0;
  border-top: 1px solid var(--ella-border);
  background: var(--ella-card);
  padding: 10px 12px;
  display: flex;
  gap: 8px;
  align-items: center;
}
.ella-input textarea {
  flex: 1;
  resize: none;
  border: 1px solid var(--ella-border);
  border-radius: 12px;
  padding: 10px 12px;
  font-family: var(--ella-body);
  /* MIN. 16px: kleiner laat iOS Safari automatisch inzoomen zodra je het veld aanraakt.
     16px voorkomt die vervelende zoom (ook op iPad). */
  font-size: 16px;
  line-height: 1.4;
  max-height: 96px;
  outline: none;
  color: var(--ella-text);
  background: var(--ella-bg);
  transition: border-color 0.2s var(--ease-out), box-shadow 0.2s var(--ease-out);
}
.ella-input textarea:focus { border-color: var(--ds-forest); box-shadow: 0 0 0 3px rgba(var(--ds-forest-rgb), 0.1); }
.ella-send {
  width: 42px; height: 42px;
  flex-shrink: 0;
  border: none;
  border-radius: 12px;
  background: var(--ds-forest);
  color: var(--ds-cream);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.2s var(--ease-out), transform 0.22s var(--ease-spring), box-shadow 0.22s var(--ease-out);
}
.ella-send:hover { background: var(--ds-forest-deep); transform: translateY(-1px) scale(1.05); box-shadow: 0 6px 16px rgba(var(--ds-shadow-rgb), 0.25); }
.ella-send:active { transform: scale(0.92); }
.ella-send:disabled { background: #b8c4bd; cursor: not-allowed; transform: none; box-shadow: none; }
.ella-send svg { width: 18px; height: 18px; }

/* ── Spraak: mic-knop (inspreken) ── */
.ella-mic {
  width: 42px; height: 42px; flex-shrink: 0;
  border: 1px solid var(--ella-border);
  border-radius: 12px;
  background: var(--ella-bg);
  color: var(--ds-forest);
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: background 0.2s var(--ease-out), transform 0.2s var(--ease-out), color 0.2s var(--ease-out), border-color 0.2s;
}
.ella-mic:hover { background: var(--ds-forest); color: var(--ds-cream); border-color: var(--ds-forest); transform: translateY(-1px); }
.ella-mic:active { transform: scale(0.92); }
.ella-mic svg { width: 19px; height: 19px; }
.ella-mic.recording {
  background: #e0223b; border-color: #e0223b; color: #fff;
  animation: ellaMicPulse 1.3s ease-in-out infinite;
}
.ella-mic.recording svg { width: 15px; height: 15px; }
@keyframes ellaMicPulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(224,34,59,0.45); }
  50% { box-shadow: 0 0 0 7px rgba(224,34,59,0); }
}
.ella-mic.processing {
  color: transparent; position: relative; cursor: wait; border-color: var(--ella-border); background: var(--ella-bg);
}
.ella-mic.processing::after {
  content: ''; position: absolute; width: 17px; height: 17px; border-radius: 50%;
  border: 2.5px solid rgba(var(--ds-forest-rgb), 0.25); border-top-color: var(--ds-forest);
  animation: ellaSpin 0.7s linear infinite;
}
@keyframes ellaSpin { to { transform: rotate(360deg); } }

/* ── Spraak: luidspreker-knopje op bot-berichten (terugpraten) ── */
.ella-tts-btn {
  display: inline-flex; align-items: center; justify-content: center;
  vertical-align: middle; margin-left: 7px; width: 24px; height: 24px;
  padding: 0; border: none; border-radius: 50%;
  background: rgba(var(--ds-forest-rgb), 0.08); color: var(--ds-forest);
  cursor: pointer; transition: background 0.2s var(--ease-out), transform 0.2s var(--ease-out);
}
.ella-tts-btn:hover { background: rgba(var(--ds-forest-rgb), 0.18); transform: scale(1.08); }
.ella-tts-btn svg { width: 14px; height: 14px; }
.ella-tts-btn svg .w1, .ella-tts-btn svg .w2 { opacity: 0; transition: opacity 0.15s; }
.ella-tts-btn.speaking { background: var(--ds-forest); color: var(--ds-cream); }
.ella-tts-btn.speaking svg .w1 { opacity: 1; animation: ellaWave 1s ease-in-out infinite; }
.ella-tts-btn.speaking svg .w2 { opacity: 1; animation: ellaWave 1s ease-in-out 0.2s infinite; }
@keyframes ellaWave { 0%, 100% { opacity: 0.35; } 50% { opacity: 1; } }
.ella-tts-btn.loading { color: transparent; position: relative; cursor: wait; }
.ella-tts-btn.loading svg { opacity: 0; }
.ella-tts-btn.loading::after {
  content: ''; position: absolute; width: 12px; height: 12px; border-radius: 50%;
  border: 2px solid rgba(var(--ds-forest-rgb), 0.3); border-top-color: var(--ds-forest);
  animation: ellaSpin 0.7s linear infinite;
}

/* Desktop: invoerveld-typografie iets compacter; mobiel houdt 16px (tegen iOS-zoom). */
@media (min-width: 521px) {
  .ella-input textarea { font-size: 13px; }
}

.ella-footer {
  text-align: center;
  font-size: 10.5px;
  color: var(--ella-muted);
  padding: 0 0 8px;
  background: var(--ella-card);
}

/* "{Botnaam} gemaakt door" + klikbaar Sky Design-logo. De opacity is bewust van
   .ella-footer weggehaald zodat het logo scherp blijft (opacity erft naar kinderen);
   de tekst blijft subtiel via --ella-muted. */
.ella-footer .ella-credit {
  display: inline-block;
  vertical-align: middle;
  margin-left: 3px;
  opacity: 0.92;
  transition: opacity 0.15s ease;
}
.ella-footer .ella-credit:hover {
  opacity: 1;
}
.ella-footer .ella-credit-logo {
  height: 14px;
  width: auto;
  display: block;
}

/* ── Proactieve preview-bubbel (Meer-info → mobiel) ──────── */
.ella-proactive {
  position: fixed;
  right: 24px;
  bottom: 96px;
  z-index: 8999;
  width: 320px;
  max-width: calc(100vw - 40px);
  background: var(--ella-card);
  color: var(--ella-text);
  border: 1px solid var(--ella-border);
  border-radius: 16px;
  padding: 14px;
  box-shadow: var(--ella-shadow-md);
  cursor: pointer;
  opacity: 0;
  transform: translateY(12px) scale(0.97);
  transition: opacity 0.32s var(--ease-out), transform 0.4s var(--ease-spring);
  font-family: var(--ella-body);
}
.ella-proactive.show { opacity: 1; transform: translateY(0) scale(1); }
.ella-proactive-row { display: flex; gap: 10px; align-items: flex-start; }
.ella-proactive-avatar {
  width: 30px; height: 30px; border-radius: 50%; overflow: hidden; flex-shrink: 0;
  background: var(--ella-avatar-bg, var(--ds-forest));
}
.ella-proactive-avatar img { width: 100%; height: 100%; object-fit: var(--ella-avatar-fit, cover); }
.ella-proactive-text { font-size: 13.5px; line-height: 1.45; padding-right: 14px; }
.ella-proactive-close {
  position: absolute; top: 8px; right: 8px; width: 22px; height: 22px;
  border: none; background: transparent; color: var(--ella-muted); cursor: pointer;
  display: flex; align-items: center; justify-content: center; border-radius: 6px;
}
.ella-proactive-close:hover { background: rgba(var(--ds-forest-rgb), 0.08); }
.ella-proactive-close svg { width: 14px; height: 14px; }
.ella-proactive-actions { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 10px; padding-left: 40px; }
.ella-proactive-btn {
  background: var(--ella-card);
  color: var(--ds-forest);
  border: 1.5px solid rgba(var(--ds-forest-rgb), 0.22);
  border-radius: 100px;
  padding: 7px 13px;
  font-family: var(--ella-body);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.2s var(--ease-out), color 0.2s var(--ease-out), border-color 0.2s var(--ease-out);
}
.ella-proactive-btn:hover { background: var(--ds-forest); color: var(--ds-cream); border-color: var(--ds-forest); }

/* ── Mobile ──────────────────────────────────────────────── */
@media (max-width: 520px) {
  .ella-panel {
    inset: 0;            /* volledig scherm — robuuster dan height:100% bij de mobiele browserbalk */
    width: 100%;
    max-width: 100%;
    height: auto;
    max-height: none;
    border-radius: 0;
  }
  /* Notch + home-indicator respecteren zodat de header en het invoerveld niet
     onder de systeem-UI verdwijnen (vereist viewport-fit=cover op de hostpagina;
     anders is env() gewoon 0 — geen kwaad). */
  .ella-header { padding-top: max(16px, env(safe-area-inset-top)); }
  .ella-input { padding-bottom: max(10px, env(safe-area-inset-bottom)); }
  .ella-bubble { bottom: 18px; right: 18px; }
  /* Full-screen paneel op mobiel → de launcher is overbodig (het paneel heeft een eigen ×). Verberg hem als het paneel open is. */
  .ella-root.open .ella-bubble { opacity: 0; pointer-events: none; transform: scale(0.6); }
  .ella-proactive { right: 18px; left: 18px; bottom: 84px; width: auto; max-width: none; }
}